FAQ

How do I return a product? What can be returned?

If you are unsatisfied with your product, you can return it to us within 15 days for a full refund. Please see our Return Policy for more details.

Can you match the price of a diamond I saw elsewhere online?

We may be able to match the price on a cheaper diamond you find, please see our Price Match page for more information.

Do your products have a warranty?

Yes, our products have a one year manufacturer warranty for manufacturing errors. For more details, see our Manufacturer Warranty in our Terms of Service

How much is shipping?

Shipping is based on the number of items in your package.

How much is shipping?

Shipping is based on the number of items in your package.

Is my shipment insured?

Yes, all packages shipped to you will be insured.

When can I expect my order?

On checkout, you will receive an estimated ship date at your specified email address. You should also be able to see this on the right side of the page under the price when you click on an item. Items will be shipped for next-day or second-day insured shipping.

Do I need to be present when my package arrives?

Since the packages are insured, a valid signature is required for the shipment to be dropped off. If an authorized signatory is not present at the time the package arrives, a slip will be left letting you know where you can pick the package up. You always have the option to ship the package to your business address if you prefer.

I saw an item a few weeks ago and the price has now changed, why is this?

Since the price of precious metals and diamonds change frequently, we may need to adjust our prices to match the current market price. We try to limit the amount of changes as much as possible, but please keep note that the price of an item may change if precious metal & diamond prices are fluctuating.

Where can I learn more about diamonds and diamond grading?

Please see our diamond education page. If you need further assistance, please don’t hesitate to Contact Us and speak with a diamond specialist

How are loose diamonds shipped?

Loose diamonds will be shipped in a spring ring setting in a cherry wood ring box. This setting is for display purposes ONLY and should not be worn or used.

Do you offer any financing options?

We currently offer financing through PayPal’s Bill Me Later. For more information, check out their website here.

Why don’t I see my ring size available for a certain ring?

We currently offer financing through PayPal’s Bill Me Later. For more information, check out their website her

While most of our rings feature a large size range, the design of certain rings and/or the placement of the diamonds on certain rings may limit the sizes they can be made into. We apologize for any inconvenience.

Do you have any discounts?

Yes, we often release discount codes. Please stay in touch through our social media accounts or sign up for our newsletter and promotions to receive these exclusive codes.

How much is sales tax?

State sales tax will be applied to all orders shipping within the State of Virginia. The current tax rate is 6%.

Do you ship internationally?

As of now, we only ship to the contiguous United States, as well as Hawaii & Alaska.