Privacy Policy

Thank you for visiting White Swan Diamonds (the “Site”). Your privacy is very important to us and we want you to feel comfortable using our website. The information below outlines what personal information we collect, how we collect it, and what we do with this information. This Privacy Policy is incorporated into our Terms of Service. If you have any questions, please do not hesitate to contact us at customercare@whiteswandiamonds.com or at 703-225-3319.

White Swan Diamonds may also update this Privacy Policy at anytime, and you can find the most recent update date at the top of this page, next to “Last Update:”

By visiting www.whiteswandiamonds.com, you are confirming your agreement to this privacy policy. 

SECTION 1 - WHAT INFORMATION DO WE COLLECT? HOW DO WE USE IT?

In this policy, personal information refers to information that may be able to identify an individual, including without limitation, a first and/or last name, billing and shipping address, home address, email address, phone number, age, gender, birthday, your wishlist, credit card number(s), your order history, and your order number(s). We may also collect this information for any party that you provide to us. For example, if you wish to ship a gift to a friend, we may store their personal information including without limitation their name and address. When you visit the Site, we may collect personal and other information about you, as described below.

White Swan Diamonds collects personal information that you voluntarily provide to us, such as when you purchase something from our store as part of the buying and selling process, or when you create an account with us. You should be aware that we may store all personal information (written or oral) that is provided to us through any method (the Site, emails, feedback, telephone calls).

When you browse our store, we also automatically receive your computers internet protocol (IP) address and may use it in order to provide us with information that helps us learn about your browser and operating system.

With your personal information, we may partake in services such as email marketing and/or newsletters and promotions that you voluntarily opt-in to.

Other uses of your personal information may include:

1.Confirming, tracking, and/or shipping your order

2.Contacting you about an order or prospective order

3.Providing any other products and/or services you have requested or ordered

4. Aiding in service by responding to your requests and/or inquiries

5.Preventing and detecting abuse, fraud, and/or other illegal or unwarranted behavior as stated in the Terms of Service

6.Reviewing your personal information for errors, omissions, and accuracy

7. Asking you for feedback on your experiences with us (by email only)

When you use the Site, we may also collect information that cannot currently personally identify you. This is generally for data purposes, and collected passively. For example, we may track the total visitors to our Site, or the number of visitors that reached our site by clicking a specific advertisement. Additionally, we use “cookies” like most other shopping websites to obtain certain information about your web browser, internet service provide, and/or your computer service provider.

You may be able to turn off these cookies through your web browser, but this may cause you to not be able to use certain White Swan Diamonds features.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, create an account, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like email marketing and newsletters, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us atcustomercare@whiteswandiamonds.com or mailing us at: White Swan Diamonds, LLC 11325 Random Hills Road, STE #360 Fairfax VA USA 22030.

If you have an account with us, you can easily select if you want to remain subscribed or unsubscribe from our promotional emails and newsletter from your account page. 

SECTION 3 - DISCLOSURE 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 SECTION 4 - THIRD-PARTY SERVICES & DISCLOSURE OF YOUR PERSONAL INFORMATION

We will only share your personal information to third parties in a few situations, and only with our well-known and trusted service providers.  The third-party service providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. These third party service providers perform specific jobs for us, including without limitation: shipping, order fulfillment, ring sizing and any custom work, web analytics, accounting and/or document preparation, order assembly, and payment processing.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which these providers will handle your personal information. If you have any questions about these providers, please feel free to call us at 703-225-3319 or email us at customercare@whiteswandiamonds.com

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

The other situations in which your personal information may be shared is through business transfers, compliance with the law, and security and fraud protection as detailed below

If in the future we merge with another company, sell assets, sell part of the company, sell the entire company, or in the event of bankruptcy, insolvency, or receivership, your personal information may be disclosed and/or transferred as business assets of White Swan Diamonds, LLC.

White Swan Diamonds may also disclose your personal information in compliance with the law. This includes to: (1) comply with any legal obligation, regulation, law, legal requirement, governmental request, or legal process, in our sole discretion, (2) protect and defend all property and rights of White Swan Diamonds, in our sole discretion, (3) protect against legal liability, (4) enforce any agreement between White Swan Diamonds and you, (5) comply with other organizations to reduce credit fraud and risk, (6) act or investigate any situation regarding illegal activities (including without limitation suspected fraud) (7) protect the personal safety of White Swan Diamonds, users of the Site, the public, or as otherwise required by law.

Once you leave our stores website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our websiteTerms of Service

SECTION 5- THIRD-PARTY LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. 

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

When we transfer sensitive personal information (credit card information and passwords) you provide us, the information is encrypted using secure socket layer technology (SSL) encryption technology.  While we take several precautions to protect your personal and sensitive information, it is important to note that no method of transmission over the internet, other public network, or electronic storage is 100% secure and, accordingly, we cannot guarantee or warrant the security of any information you disclose or transmit to us. 

SECTION 7 - AGE OF CONSENT

 By using this site, you represent that you are at least the age of 18 in your state or province of residence, or that you are the age of 18 in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8- CHILDREN UNDER THE AGE OF 13

We do not knowingly collect personal information from children under the age of 13. If you are under the age of 13, please do not submit any personal information through the Site. If we discover that we have collected personal information from someone under the age of 13, we will delete it from our systems. We encourage parents to contact us if they believe one of their dependents under the age of 13 has submitted any personal information to us, so we can delete it accordingly.

SECTION 9 - EXCLUSIONS TO PRIVACY POLICY

This privacy policy exclusively covers personal information collected by White Swan Diamonds on the Site. We are not responsible for any personal information, or other information, you disclose in any comments or reviews. For more details, please see the Submissions sections in the Terms of Service

SECTION 10- CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

SECTION 11- YOUR CALIFORNIA PRIVACY RIGHTS

If you are a resident of California, you have the right to request certain information regarding our disclosure of information to third parties for their direct marketing purposes. You also have the right to the names and addresses of third parties and affiliates that received your information in the past year.

White Swan Diamonds does not currently disclose your personal information to anyone for direct marketing purposes.

If you would like this information in writing, please send a written request to the following address: White Swan Diamonds, 11325 Random Hills Road, STE #360 Fairfax VA USA 22030, ATTN: California Privacy.

Please allow us up to 30 days to process this request. You may submit a request once a year.

SECTION 12- OTHER TERMS OF SERVICE

Your access to and use of this Site is subject to additional terms outside of this Privacy Policy. Please see our full Terms of Service before accessing and using this Site. 

SECTION 13-ACCESSING YOUR INFORMATION; QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer atcustomercare@whiteswandiamonds.com or by mail at

White Swan Diamonds, LLC

Re: Privacy Compliance Officer

11325 Random Hills Road, STE #360 Fairfax VA USA 22030