We offer a 15-day worry-free return policy to ensure you are satisfied with your purchase. If you decide to return your purchase for whatever reason, please follow the steps listed below
1) Obtain a Return ID #. Please call us at 703-225-3319 or email us at firstname.lastname@example.org and explain the reason for returning your item. A representative will then provide you with Return ID #.
2) Package your item carefully, with all included materials. This includes but is not limited to: The Purchased Item, Certificates, Earring Backings, and Jewelry Boxes & Cases. Be sure to display the Return ID # on the exterior of the package somewhere
3) Be sure to insure your package for the full purchase amount; We are not responsible for any items lost and/or stolen.
4) Ship your items to:
White Swan Diamonds
11325 Random Hills Road, Suite 360
Fairfax, VA 22030
5) When we receive your item, you will receive a confirmation email from us
6) Once your items are received, they will be inspected to make sure they are the correct item, include all materials, do not show signs of wear/damage, are not altered, and have not been resized by another jeweler. If the item meets all of our return criteria. You will be notified by email that a refund will be issued to your method of payment. For more information, please see the additional details in our Terms of Service